Privacy Policy — Clear Vision Services
Last updated: January 2026
Clear Vision Services (“we”, “our”, “us”) is committed to protecting your privacy and handling your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).
This Privacy Policy outlines how we collect, use, store, and protect your personal information when you engage with our window and solar panel cleaning services, visit our website, or contact us.
1. What Information We Collect
We may collect the following personal information when necessary for us to provide our services:
Personal Information
Your name
Address and service location details
Email address
Phone number
Billing or payment details (where applicable)
Usage & Technical Data
Website analytics (via Google Analytics or similar)
IP address
Device/browser information
Cookies and tracking data
Business / Commercial Information
Service history
Quotes, invoices, and communication records
2. How We Collect Information
We collect personal information in a few ways, including when you:
Contact us through our website, phone, email, or social media
Request a quote or book a service
Interact with our website (cookies, analytics)
Pay for our services
We may also receive information from third-party integrations, such as payment processors or website form plugins.
3. Why We Collect Your Information
We only collect information needed to:
Provide and deliver our cleaning services
Prepare quotes and bookings
Communicate with you regarding appointments or service updates
Process payments
Improve our website, services, and customer experience
Comply with legal obligations
We do not sell, rent, or trade your personal information.
4. How We Store & Protect Your Information
Your information is stored securely using industry-standard measures, including:
Password-protected systems
Secure cloud storage
Restricted access
SSL encryption on our website
We take all reasonable steps to prevent misuse, interference, loss, or unauthorised access.
5. Sharing Your Information
We may share your information with trusted third parties when necessary to provide our services, such as:
Payment processors
Website hosting providers
Booking or customer management tools
IT or cloud service providers
These third parties are required to maintain confidentiality and comply with privacy laws.
We may also disclose your information if required by law.
6. Cookies & Website Analytics
Our website may use cookies and tracking technologies to:
Improve website performance
Analyse traffic and user behaviour
Personalise your experience
You can disable cookies through your browser settings, but some website features may not work as intended.
7. Access to Your Information
You can request:
Access to the personal information we hold about you
Corrections if your information is inaccurate or out of date
Simply contact us using the details at the bottom of this policy.
We will respond within a reasonable timeframe, as required by the APPs.
8. How Long We Keep Your Information
We retain your information only for as long as needed to:
Provide our services
Meet legal, accounting, or reporting obligations
Once no longer required, your information is securely deleted or anonymised.
9. Links to External Sites
Our website or social media may contain links to third-party websites.
We are not responsible for the privacy practices of those sites, and recommend reviewing their privacy policies.
10. Changes to This Policy
We may update this Privacy Policy from time to time.
Any changes will be posted on our website with an updated revision date.
11. Contact Us
If you have questions, concerns, or requests regarding your privacy, please reach out:
Clear Vision Services
📍 Gippsland, Victoria
📞 0477 700 872
📧 john@clearvisionservices.com.au